Contact Us

Whether it’s to join us, to know us, to question us, or to help us serve you better, we’d love to hear what’s on your mind.

Corporate Office Address

4V89+5V8, Ramkrishna Mandir Road, Off Sir Mathuradas Vasanji Road, Andheri, Andheri East, Mumbai, Maharashtra 400059


Consumer Service Cell

1800-266-6066


WhatsApp

+917718871208*
 

  • Please add our Whatsapp number to your contact list to connect with us. This number is only available for Chat.
  • Do not send unsolicited advertising, promotional or marketing messages on this number.

Operations

Working Days – Monday to Saturday

Working Hours – 10:00 AM to 7:00 PM


Email

csc@pidilite.com

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Contact Form 


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FAQ’s

Where can I find Dr. Fixit products in India?
 

Dr. Fixit has a family of over 30000 resellers around India alone. All its products are locally available at leading cement, hardware, tile and paintshops.

Is Fevicol a safe product for kids?
 

Fevicol is a Benzene-free adhesive and although quick-drying, it doesn’t cause the fingers to stick together. Hence, it is absolutely safe to let kids handle Fevicol.

Is there a Fevicryl product that will help me in my hobby of glass painting?
 

Our range of Solvent-based and Water-based Fevicryl Glass Colours are perfect to create the desired effect on glass. For good measure, use our Dimensional Outliners that will help you create an embossed feel and let you express your creativity to the fullest.

 

Fevikwik
 

What would Fevikwik stick?
 

Fevikwik, a cyanoacrylate glue, can be used to bond variety of substances such as all types of metals & alloys, Plastics like ABS (TV Cabinet, Food Processor Body, etc.), PVC (Rigid-Plumbing Pipes, Window Frames / Plasticized-Dust Curtains, Water hose pipes and most toys), Polycarbonate, Polystyrene (Refrigerator Egg Rack, Disposable Coffee Cups, CD Covers, etc), Epoxy, Bakelite, PU rigid foam, Rubber (neoprene), Cork, Ceramics, Pottery, Fabric, All types of wood, Leather, etc.

 

What cannot be fixed using Fevikwik?
 

Fevikwik does not bond surfaces such as Polyethylene (Plastic bucket, Plastic Mug, Plastic Trays, etc.), Polypropylene (Garden Chair, Car Bumper / Dash Board, etc) EPDM rubber (Automobile window Gasket), Silicone Rubber & Teflon.

 

What is to be done in case of emergencies, while using Fevikwik?

  • If Fevikwik goes into your eyes - DO NOT PANIC. Do not rub the eye. Fevikwik is non-toxic. Flush the affected eye with clean cool drinking water once or twice, keeping the eye open. Use eye-cup if available. Things become normal in about 8-10 hours. Consult eye doctor if the problem persists
  • If Fevikwik gets stuck in your hair - Wash the hair with water; it may separate after 24 hrs. Try to lightly comb the affected area. Do not use force.
  • If a child swallows Fevikwik - Ask the child to open his/her mouth. Do you see the adhesive residue sticking to the tongue, teeth etc? Do not try to remove it. Allow the child to drink water. That is all. Even otherwise, saliva takes care of Fevikwik by solidifying it instantly. Fevikwik is not poisonous. Fevikwik should be kept out of the reach of the children.
     

What is to be done in case of mishaps while using Fevikwik?

  • If Fevikwik falls on the skin - Wash with water. Fevikwik will not go off, but harden. The hardened residue will peel off easily within a day, without leaving any stain. Fevikwik does not burn the skin.
  • If Fevikwik gets stuck to the fingers - Do not force open. Dip the affected fingers in cold or warm water. Try to pry open after 5-10 minutes. When separated, fingers will have residue strongly stuck to the fingers, which will fall off within a day.

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Disclaimer

Thank you for visiting the Pidilite Industries Limited (Pidilite) website (“Website”). The terms and conditions herein govern your use of this website (or any other website owned by Pidilite Industries Limited or any of its associate entities (“Website”) and in addition to any specific terms found in other Pidilite websites. By accessing and using the Website, you unconditionally and irrevocably accept these terms and conditions (the “Agreement”). If you do not agree to the Agreement, you should refrain from using the Website and exit immediately if you are logged on. The terms contained here govern the use of our Website and does not have a bearing on any other terms of business we may have with you or any party. You confirm that legally you have rights to access the Website and fully acknowledge and accept the Agreement.

We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the website, and will not have any retrospective effect on existing contractual arrangements made through this Website. Your continued use of this Website after any change means you have accepted the changed terms and conditions.

All product or trade names of Pidilite referenced herein are our owned or registered trademarks or copyrights.

 

Pidilite prohibits use of any Pidilite Industries Limited logo and trademark even while creating links on any sites, unless the establishment of such link is approved in advance by Pidilite in writing. Similarly None of the material contained in this Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Pidilite. All copyright and other intellectual property rights in this material is owned by Pidilite or have been licensed for use to Pidilite.

 

You shall not remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed  from the web site; or link to this web site, without express written consent from Pidilite .

 

The Website is meant for visitors’ personal, non-commercial use and does not authorize them to display, perform, license, modify, copy, reproduce, publish, distribute, transmit, create work using the information from the website, transfer, or sell any information, software, products or services obtained from this Website. You shall not copy or distribute this information on any other server, or modify or re-use text or graphics on this system or another system. No reproduction of any part of the Website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website, whether in hard copy or electronic format, including postings to any other website or otherwise .

Unless otherwise agreed to, your use of the Website shall only be for personal, non-commercial use.  . Any purchases or transactions conducted on the Website, now or in future, shall always be governed by our standard terms and conditions, irrespective of alternate terms proposed by the user, customer or visitor to the website. All fees, assessments, charges, taxes and duties arising out of use of the Website shall be your sole responsibility.
 

You agree to not misuse the Website. Without limitation’ misuse' would mean to:
  • Download or upload files that are unlawful to distribute through the Website.
  • Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.
  • Malign, defame, defile, stalk, harass, threaten, abuse or otherwise violate others' rights as defined by applicable law, including to Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software.
  • Omit or misrepresent or the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trademark.
  • Cause harm or interfere with the operation of others' computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses.
  • Transmit any information or software obtained through the Website, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Website.
  • Create excessive loads on the infrastructure of the Website.
  • Use a password or personal identification number falsely while accessing the Website, or misrepresent one's identity or authority to act on behalf of another. Violate this Agreement in any other manner.

In your use of the Website, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or members or sponsors or sites linked from the Web site. Any such correspondence, advertisement, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, is solely between you and the applicable third party. You agree that Pidilite has no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.

 

The Website may be linked to other websites on the World Wide Web that are not under the control of or maintained by Pidilite. Such links do not indicate any responsibility or endorsement on our part for the external website concerned, its contents or the links displayed on it. These links are provided only as a convenience, in order to help you find relevant websites, services and/or products that may be of interest to you, quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites are suitable for your purposes. Pidilite is not responsible for the owners or operators of these websites or for any goods or services they supply or for the content of their websites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).

We disclaim all warranties relating to the information, software, products and services contained in the Website. Any information found on the Website is provided strictly on an 'as is' basis and without warranties of any kind.  While all efforts have been taken to ensure that information provided by us on this Website is accurate at the time you view it, it is possible that there may be information or data sourced from third parties or providers which may not be accurate. Further we generally disclaim all warranties and conditions with regard to information, software, products and services contained in the Website including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. The same holds true for linkages provided to third party websites or pages as well. We are not responsible nor shall be held liable for such inaccuracies or imprecisions.

 

While it is our intention to make the Website available at all times, we cannot always be certain it would be available uninterrupted and error-free. Due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend the information/ service we provide on the Website without notice. Access to the Website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will not be liable for any such interruptions or non-availability.

 

Commentary and other materials posted on our Website may not be our views every time and surely do not amount to advice. It is not recommended that you base your decisions solely on what you see here. We disclaim all liability and responsibility arising from any undue dependence placed by visitors on our Website or on such materials, or by anyone who may be informed or act upon any of its contents.

 

Further, use of software and other materials on, or through, this Website by you is solely at your own risk and we do not make any warranty whatsoever about the reliability, stability, safety of software or applications nor shall Pidilite be responsible for the same.

1. Introduction
 

Pidilite Industries Limited (“Pidilite” or “The Company” or “We”) is committed to protecting your personal data and your rights as data principal in compliance with the privacy laws as applicable from time to time. We ensure protection of your personal data and its lawful processing across the organization.

The objective of this Privacy Notice is to inform you about the purposes for which we process your personal data, the legal bases upon which we rely to process it lawfully and the retention periods applicable to the personal data that Pidilite holds about you.

2. Applicability
 

This Privacy Notice applies to all current and former users (collectively “You” or “Your”) accessing or using our website, or otherwise engaging with us through email or other means. By accessing or using our website or by otherwise giving us your information, you confirm that you have read and understood and agreed to the practices outlined in this Privacy Notice.

This Notice is not intended and shall not be read to create any express or implied promise or contract for employment, for any benefit, or for specific treatment in specific situations. Nothing in this Notice should be construed to interfere with Pidilite’s ability to process visitor data for purposes of complying with our legal obligations, or for investigating alleged misconduct or violations of company policies or law, subject to compliance with local legal requirements.

3. Definitions
 

"Pidilite" means Pidilite Industries Limited and its subsidiaries and affiliated entities worldwide.

"Associates" means directors, officers, employees, temporary workers, contract employees, partners, agents, consultants, associated third parties, intermediaries, or any other person or party acting on their behalf.

4. Your Personal Data That We Will Process
 

Please note that we process personal data for legitimate business purposes only. The personal data that we process may include the personal data that you share with us or we collect about you or we assign to you. We process personal data primarily for managing our business relationship with you, managing your interactions with Pidilite’s website and for compliance with applicable regulatory requirements.

This is a non-exhaustive list of the personal data that Pidilite may process:

  • Name and contact data - first and last name, email address, mailing address, phone number, date & purpose of visit, asset information, designation, company/ organisation, location.
  • National identifiers - National ID/passport, government identification number.
  • Video, voice and image - We may collect and use your video, voice and image data subject to the requirements of local law, internal Notice.
  • Internet details - Information collected as part of your visit and usage of our websites such as Internet Protocol (IP) address, demographics, your computers’ operating system, device information, telemetry data and browser type and information collected via cookies or similar tracking technologies. As a website visitor who merely browses our websites (including the hosted content) without submitting any additional data.
  • Login credentials - Username and Passwords, when you register for any of our applicable services.
  • Communication - Queries, comments, or feedback as submitted by you, including any correspondence you have made with us.
  • Preferences - relating to marketing communications, interest areas, subscription details, and dietary preferences/allergies (in relations to events we may organize).

The personal data that we process about you will vary depending on your purpose of visit and circumstances.

5. Collection of personal data
 

In most cases, we get your personal data directly from you. However, at times, we may also collect or receive some of your personal data from other sources such as through Pidilite employee, our social media touch points, trusted thirty party etc. Being Data Fiduciary, we ensure the data is processed in due compliance with the applicable legal requirements.

6. Need of personal data
 

We collect your personal data for the purposes set out below. Failure to provide your personal data when requested may prevent us from being able to carry out these tasks and/or comply with our legal obligations.

In general, the indicative list of purposes for which Pidilite may process your personal data includes:

  • Manage and maintain our relationship with you, including responding to an inquiry, question or comment made by you.
  • To engage in marketing and business development activities in relation to improving and promoting Pidilite’s products and services.
  • To deliver advertising targeted to your interests on other companies’ sites or mobile apps.
  • Improve the products and services we offer to you and administering the security of our business.
  • To conduct analysis and market research to improve this website.
  • Inform you about our products or service offerings by communicating through email, SMS, phone and any other similar communications means.
  • To invite you for events, seminars and equivalent ceremonies organized by us and related purposes such as running marketing or promotional campaigns, including such promotions or publications on social media.
  • To publish testimonials and case studies.
  • To generate and maintain leads as part of our Customer Relationship Management database.
  • We may process personal data as part of our audit processes.
  • To comply with the laws as applicable from time to time.
  • To pursue our legitimate interests as your employer where our interests do not override fundamental rights and freedoms.


 

Provided below are the exceptions that may apply to the processing of personal data relating to you. These shall solely be used for.

 

a. Where processing your personal data relates to the data that you have manifestly made public.

 

b. To establish, exercise or defend legal claims.

 

c. For reasons of substantial public interests based on local laws and when the processing is proportionate to the aim that we are pursuing.

 

7.  Lawful basis of Processing
 

Consent: In some cases, we ask you for your Consent to process your personal data.

Legitimate Interest: We process certain data for the legitimate interests of the Company, its affiliates, partners, customers, or in compliance with applicable laws including Notice from government authorities.

Performance of a Contract: We also process personal data based on contractual necessity, where it is necessary for the performance of a contract or pre-contractual steps at your request.

Other Legal Basis: In some cases, we may have a legal obligation to process your personal data, such as in response to a court or regulator order. We also may need to process your personal data to protect vital interests, or to exercise, establish, or defend legal claims.


8. Links to Third Party Websites
 

Our website may provide links to other websites, which have their own privacy terms. Such websites will be governed by their respective privacy terms, and you can refer to them to understand how they process your personal information.

9. Change of Purpose
 

We will only use your personal data for the purposes for which we collected it unless we reasonably need it for another compatible purpose and there is a legal basis for further processing. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so without undue delay. Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.

10. Data retention
 

When we process your personal data, we ensure that we only process it for as long as necessary to achieve the purposes for which it was collected or till the time it is required to be retained by law post conclusion of your business relation with the Company or for any legitimate business purposes.

11. Data transfers to third parties
 

Pidilite will share your personal data in compliance with the laws as applicable from time to time and only with those who have a legitimate business need for it. We may transfer some of your personal data to third parties for the performance of such processing operations. Where this is the case, the transfer of the personal data and the data processing takes place only in accordance with applicable laws and is regulated by legal agreements, if applicable.

Your personal data may be shared with our subsidiaries and affiliates and other third parties, including service providers, for the purposes including but not limited to:

    1. In order to carry out the purposes of our personal data processing as described above.
 

    2. To enable third parties to provide services on behalf of Pidilite.

    3. To comply with our legal obligations, regulations, government clearances, or contracts, or to respond to data principal’s rights, a court order, administrative or judicial process.
 

    4. In response to lawful requests by public authorities.

    5. To seek legal advice from external lawyers and advice from other professionals such as accountants, management consultants, etc.

    6. As necessary to establish, exercise or defend against potential, threatened or actual litigation.
 

    7. Where necessary to protect Pidilite, your vital interests, such as safety and    security, or the vital interests of other persons.
 

    8. In connection with the sale, assignment or other transfer of all or part of our business (such as a potential purchaser and its legal/professional advisers); or

    9. Otherwise in accordance with your consent.

 

12. Retention of Personal Information
 

Your personal data is processed and retained securely for no longer than is necessary for the purposes for which the personal data was collected or unless required as per the applicable laws.

13. Confidentiality and Security Measures
 

You can be assured that your data is always treated confidentially by Pidilite and other parties that we have contracted with. We only transfer data to third parties if this is necessary and where there is a legal basis to. We adopt technical and organizational measures to protect your data as comprehensively as possible.

In addition to the commitment of our associates to confidentiality and a careful selection and monitoring of our service providers, we also secure our operating environment adequately.

14. Your Privacy Rights
 

As a Data Principle you have the rights as provided under laws from time to time. Please note that some exemptions and restrictions prescribed under applicable laws can be applied by Pidilite that may restrict the fulfilment of your rights.

15. Children Information
 

We do not knowingly solicit or collect personal information from children under the age of eighteen. If you are under the age of 18 years then you must use the website under the supervision of your parent, legal guardian, or any responsible adult. As such we do not knowingly solicit or collect personal information online from children without prior verifiable parental consent. If Pidilite learns that a child has submitted personal information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personal information we have collected from children, please contact the resources provided in this Notice.

16. Cookies
 

We use cookies and similar technologies to analyse and understand how you access, use, and interact with our website and our consumer’s preferences as well as to assess, secure and improve the performance of our website. To know more on our use of cookies, please refer to our Cookie Policy.

17. Social Media
 

We operate channels, pages, and accounts on some social media sites to inform, assist and engage with employees, vendors, clients/customers, and public at large. We monitor and record comments and posts made on these channels about us to improve our products and services.

It is advisable to use official and authorized channel only for communication purposes. Please be aware of communicating with us through publicly accessible social media sites with the following information:

  • Confidential, personal data, including any information regarding your financial situation, bank account details, transactions, etc.
  • Special categories of personal data meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation and (ii) other personal data such as criminal convictions and offences and national identification number; and
  • Inappropriate, offensive, or insulting information towards individuals.
  • Transmit any content, data or information that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another's privacy or right of publicity, hateful, or racially, ethnically, or otherwise objectionable.
  • Any information that infringes, violates, or impacts the rights including intellectual property rights of others.
  • Pidilite is not responsible for any information posted on those sites other than the information posted by the employees authorized to publicise the information on its behalf. Our responsibility is limited to the utilization of personal data we obtain from these sites for our own purposes.

18. Your Duty to Inform Us of Changes
 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your working relationship with us.

19. Changes to this Notice
 

We may update this Privacy Notice as may be required from time to time. If there are material changes in how Pidilite will use your personal data, we will use reasonable efforts to notify by prominently posting on our websites. We encourage you to periodically review this document to know more about protecting your personal data.

20. Contact Details
 

If you have any questions, comments or complaints, please contact us using the contact details as available on our website.

Consent


I have read and understood the above privacy Notice and give my free, informed and expressed consent for processing my personal data in the manner as described in the Notice.

We do not review content that may be uploaded by visitors to the Website on a real-time basis  we may not  accept the contents that have been uploaded nor should it be taken as an endorsement or acceptance by Pidilite  of such contents. Consequently we reserve the right to take down any content for any reason deemed fit by us, including but not limited to such content being illegal, unlawful or in disregard to any laws or practices or in breach of these terms or any contract with  the visitor . Without prejudice to the foregoing you shall indemnify us from and against any and all claims from third parties with regard to the content.

 

Our decision in this context  shall be final and binding . You may notify us of any unlawful, infringing and/or offensive content exchanged, seen, provided or uploaded on to the Website.

We shall in no event be liable for any direct, special, indirect, incidental, consequential (including among other things loss of revenue or profits), punitive, or exemplary, damages of any kind or subject to equitable or injunctive remedies (whether based on breach of contract, tort, negligence, strict liability or otherwise) arising out of access to, or use of this Website, or delay or inability to use this Website, or any information contained in this web site; or the availability and utility of products and services or otherwise

You  shall indemnify Pidilite Industries from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from the your use  of the Website, including without limitation any breach by you of these terms and conditions.

Any legal actions pertaining to this web site shall be commenced within the competent courts in Mumbai to the exclusion of other courts.

PIDILITE INDUSTRIES LIMITED

Notice & Consent – Job Applicant

At Pidilite, we recognize that your privacy is important. Pidilite’s Privacy Policy aims to maintain the privacy of and protect the personal information of employees, contractors, vendors, interns, associates, customers and business partners of Pidilite (that we collect from you post your consent) and ensure compliance with laws and regulations applicable to Pidilite. For further details, kindly visit on Pidilite’s Privacy Notice Click here.

Please provide your acknowledgment and consent on the privacy notice.

In case you disagree to give your consent to Pidilite’s Privacy Notice, you may not be able to access the respective services / applications. Kindly provide your consent to proceed further / continue with business operations relating to Pidilite. If you still wish to disagree, kindly exit by closing the window.

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