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We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the website, and will not have any retrospective effect on existing contractual arrangements made through this Website. Your continued use of this Website after any change means you have accepted the changed terms and conditions.

All product or trade names of Pidilite referenced herein are our owned or registered trademarks or copyrights.

 

Pidilite prohibits use of any Pidilite Industries Limited logo and trademark even while creating links on any sites, unless the establishment of such link is approved in advance by Pidilite in writing. Similarly None of the material contained in this Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Pidilite. All copyright and other intellectual property rights in this material is owned by Pidilite or have been licensed for use to Pidilite.

 

You shall not remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed  from the web site; or link to this web site, without express written consent from Pidilite .

 

The Website is meant for visitors’ personal, non-commercial use and does not authorize them to display, perform, license, modify, copy, reproduce, publish, distribute, transmit, create work using the information from the website, transfer, or sell any information, software, products or services obtained from this Website. You shall not copy or distribute this information on any other server, or modify or re-use text or graphics on this system or another system. No reproduction of any part of the Website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website, whether in hard copy or electronic format, including postings to any other website or otherwise .

Unless otherwise agreed to, your use of the Website shall only be for personal, non-commercial use.  . Any purchases or transactions conducted on the Website, now or in future, shall always be governed by our standard terms and conditions, irrespective of alternate terms proposed by the user, customer or visitor to the website. All fees, assessments, charges, taxes and duties arising out of use of the Website shall be your sole responsibility.
 

You agree to not misuse the Website. Without limitation’ misuse' would mean to:

• Download or upload files that are unlawful to distribute through the Website.
  
• Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.
  
• Malign, defame, defile, stalk, harass, threaten, abuse or otherwise violate others' rights as defined by applicable law, including to Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software.
  
• Omit or misrepresent or the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trademark.
  
• Cause harm or interfere with the operation of others' computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses.
  
• Transmit any information or software obtained through the Website, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Website.
  
• Create excessive loads on the infrastructure of the Website.
  
• Use a password or personal identification number falsely while accessing the Website, or misrepresent one's identity or authority to act on behalf of another. Violate this Agreement in any other manner.

In your use of the Website, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or members or sponsors or sites linked from the Web site. Any such correspondence, advertisement, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, is solely between you and the applicable third party. You agree that Pidilite has no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.

 

The Website may be linked to other websites on the World Wide Web that are not under the control of or maintained by Pidilite. Such links do not indicate any responsibility or endorsement on our part for the external website concerned, its contents or the links displayed on it. These links are provided only as a convenience, in order to help you find relevant websites, services and/or products that may be of interest to you, quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites are suitable for your purposes. Pidilite is not responsible for the owners or operators of these websites or for any goods or services they supply or for the content of their websites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).

We disclaim all warranties relating to the information, software, products and services contained in the Website. Any information found on the Website is provided strictly on an 'as is' basis and without warranties of any kind.  While all efforts have been taken to ensure that information provided by us on this Website is accurate at the time you view it, it is possible that there may be information or data sourced from third parties or providers which may not be accurate. Further we generally disclaim all warranties and conditions with regard to information, software, products and services contained in the Website including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. The same holds true for linkages provided to third party websites or pages as well. We are not responsible nor shall be held liable for such inaccuracies or imprecisions.

 

While it is our intention to make the Website available at all times, we cannot always be certain it would be available uninterrupted and error-free. Due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend the information/ service we provide on the Website without notice. Access to the Website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will not be liable for any such interruptions or non-availability.

 

Commentary and other materials posted on our Website may not be our views every time and surely do not amount to advice. It is not recommended that you base your decisions solely on what you see here. We disclaim all liability and responsibility arising from any undue dependence placed by visitors on our Website or on such materials, or by anyone who may be informed or act upon any of its contents.

 

Further, use of software and other materials on, or through, this Website by you is solely at your own risk and we do not make any warranty whatsoever about the reliability, stability, safety of software or applications nor shall Pidilite be responsible for the same.

1. Introduction

 

Pidilite Group is committed to protecting the Personal Data of all its Stakeholders (as more particularly defined below) and the rights of such Stakeholders as data principals in compliance with the applicable privacy laws.

The objective of this privacy notice (“Notice”) is to inform to all the Stakeholders about the purposes for which we process Stakeholders’ Personal Data, its retention period, the legal bases upon which we rely in order to process it lawfully and rights of data principals.
 

2. Applicability

This Notice applies to all Personal Data which the Company may collect for various purposes in connection with the business of the Company and with respect to various products and services offered by Pidilite Group, either directly or through a third party acting on its behalf. All such Personal Data is collected in compliance with the applicable laws including the Digital Personal Data Protection Act, 2023 (“DPDPA”).

This Notice is not intended and shall not be read to create any express or implied promise or contract for employment or other contract to provide services, for any benefit, or for specific treatment in specific situations. Nothing in this Notice should be construed to interfere with the Company’s ability to use and process the Personal Data collected for the purposes of the business of the Company and other companies in Pidilite Group and for purposes of complying with company policy, rules, regulations or applicable laws, subject to compliance with local legal requirements.
 

3. Definitions
 

“Stakeholders” or “you” or “your” include customers, consumers, vendors, service providers, employees, employment candidates, website visitors, individuals visiting our operating units in person and all those individuals who have shared their Personal Data with the Company or whose Personal Data has been collected and processed by us whether directly or indirectly as per the provisions of the laws and rules, for or in relation to the business of the companies in the Pidilite Group.  
 

“Pidilite Group” means Pidilite Industries Limited and all its subsidiaries , Associate and JV Companies the list of which is available in www.pidilte.com
 

“Associate(s)” means directors, officers, employees, contingent workers, contract employees, partners, agents, consultants, associated third parties, intermediaries, or any other person or party acting on our behalf.
 

“Personal Data” means any data about an individual who is identifiable by or in relation to such data or any similar term defined in and governed by applicable laws. 
 

4. Grounds for Processing your Personal Data 
 

Where required we ask you for your consent to process your Personal Data. Please note that we may also process your Personal Data for certain legitimate uses as may be permitted or required under  applicable laws and regulations. 

 

5. Nature and Purposes of Processing Personal Data
 

The Personal Data that the Company processes may include the Personal Data that Stakeholders share with the Company or that the Company collects about them. The Company may process Personal Data primarily for managing its business relationship with Stakeholders, interactions with such Stakeholders including that of ensuring provisioning of better products, services and for compliance with applicable company policies, regulatory and legal requirements.

 

Below is a list of the Personal Data that Pidilite may collect from you and process such Personal Data for the purposes set out below:

Category of Personal Data	Specific Personal Data Collected	Specific Purposes for Collection/Use and Processing
Name and Contact Details	First and last name, email address, mailing address, phone number, photo, title, occupation and other similar contact data.	Pidilite Group processes stakeholders' personal data to – a) provide goods & services, conduct business development and marketing, fulfill orders, ensure compliance with laws, conduct research, manage relationships, and deliver targeted advertising. Additionally, the data supports security, event invitations, testimonials, lead generation, audits, legal matters, training, and business transfers. b) Manage employee lifecycle i.e. activities carried out in relation to recruitment of employees and during existence of their employment relationship with the Company. c) Vendor lifecycle management i.e. activities carried out in relation to the onboarding of vendors and during existence of their business relationship with the Company. d) Carry out CSR activities. e) For any other legitimate business purpose with the consent of stakeholders. It is used across the Pidilite Group and its partners for personalized promotions, advertising, and communications. The stakeholders’ personal data is retained and processed post cessation of employment or business relationship, as the case may be, for compliance with the applicable statutory requirements.
Demographic Data	Date of birth, gender, signature, as well as information relating to racial and ethnic origin, religious, sexual orientation, gender identity, and transgender status.
National Identifiers	National ID/passport, citizenship status, or other taxpayer/ government identification number.
Video, Voice and Image Data	Video, voice and image data.
Financial Information	Bank account holder's name, bank account number, bank name and address and code, Credit & Debit Card details, UPI and other payment gateway details.
Internet Details	Information collected as part of your visit and usage of our websites such as Internet Protocol (IP) address, demographics, your computers’ operating system, device information, telemetry data and browser type and information collected via cookies or similar tracking technologies, as website visitor who merely browses our websites (including the hosted content) without submitting any additional data.
Login Credentials	Username and passwords.
Communication	Queries, comments, or feedback as submitted by you, including any correspondence you have made with us.
History & Preferences	Purchase history, purchase patterns, preferences relating to marketing communications, interest areas and subscription details.

 

 

6. Processing Personal Data of a Child or Person with Disability with Special Care
 

We do not collect Personal Data from children i.e., individuals below the age of 18 years without consent from their parents or lawful guardian. In case it comes to our notice that that Personal Data from a child has been received without parent’s or guardian’s consent, we will remove such child's Personal Data from the records as soon as it is practical.
 

7. Collection of Personal Data
 

We collect your Personal Data through the following sources:

(i)  Online Platform: Personal Data is collected when you come in contact with one or more of Pidilite’s online platforms, for example, when you sign-up for a newsletter, fill a survey, register an account, create a profile, make a purchase, participate in any promotional activity or enquire about Pidilite’s product and services.
 

    (a)    Offline Collection: Personal Data may also be collected offline through following mechanisms when you: Contact customer care or reach out to Pidilite with any other inquiry; or
 

    (b)    Participate in any event or campaign or promotion activities.
 

             The Personal Data so collected as aforesaid, may be digitalised in due course, as per business requirements.    
 

(ii)  Other Sources: Personal Data can also be obtained from other indirect sources that include:

        (a)    Publicly available databases and sources.
 

        (b)    Data companies.
 

        (c)     Joint marketing partners.
 

        (d)    Third parties working on behalf of us including agencies.
 

        (e)    Social media account details (based on the permissions given by you) when you use to create login in our account(s) or connect to any account offered by us.
 

(iii)  Cookies and other technologies: Through cookies, pixels, web beacon, applications, software and similar technologies which are used to receive and store certain types of information about your online interaction with Pidilite. These may include session information, page response times, page interaction information, and methods used to browse away from the webpage. 
 

8. Your Rights 

You have certain rights with respect to your Personal Data as set out under this section. Please note that some exemptions and restrictions prescribed under applicable laws can be applied by Pidilite that may restrict the fulfilment of your rights.
 

(i) Right to Withdraw Consent: Where we have relied on your consent to process your Personal Data, or where you have voluntarily provided your Personal Data for a specified purpose, you have the right to withdraw consent at any time by contacting the resources provided in this Notice. In certain limited circumstances, even after withdrawal of consent, we may be entitled to continue processing of your Personal Data provided such use/processing of Personal Data is required or authorised as per applicable law and / or there is a lawful reason to do so. Further, you will be responsible for any consequences of withdrawal of your consent, but such withdrawal of consent will not affect the legality of any Personal Data processing done by us based on your consent before it was withdrawn.
 

(ii) Right to Access: Subject to certain conditions, and where we have relied on your consent to process your Personal Data, or where you have voluntarily provided your Personal Data for a specified purpose, you have the right to obtain information from us as below, as well as such information as may be further prescribed under applicable laws:
 

        (a)  Summary of Personal Data and Processing Activities: You have the right to receive a summary of the Personal Data that is being processed by us, along with details regarding the processing activities undertaken by us with respect to such Personal Data.
 

        (b)  Identities of Other Entities: You have the right to know the identities of all other entities with whom your Personal Data has been shared by us. This includes a description of the Personal Data shared with these entities.
 

(iii) Right to correction, completion and updation: Subject to certain conditions, and where we have relied on your consent to process your Personal Data, or where you have voluntarily provided your Personal Data for a specified purpose, you have the right to correction, completion, and updation of your Personal Data, as below:


        (a) Correct any inaccurate or misleading Personal Data.
 

        (b) Complete the incomplete Personal Data.
 

        (c)  Update your Personal Data.
 

(iv) Right to Erasure: Subject to certain conditions, and where we have relied on consent to process your Personal Data, or where you have voluntarily provided your Personal Data for a specified purpose, you have the right to request the deletion of your Personal Data under certain circumstances, such as when the Personal Data is no longer necessary for the specified purpose for which it was collected or when you withdraw your consent.
 

(v) Right to Nominate: You have the right to nominate any other person to exercise the rights mentioned in this Notice in case of your death or incapacity.
 

(vi) Right to Grievance Redressal: You have the right to grievance redressal regarding the performance of our obligations in relation to your Personal Data or the exercise of your rights mentioned in this Notice. We will make our best effort to respond to your grievance within 45 business days from the receipt of your grievance. If you are aggrieved with our decisions as part of our grievance redressal process available to you under this Notice, you have the right to lodge an appeal with the concerned authority, following a process, as may be notified by the concerned authorities from time to time. Further, for us to enable you to exercise your rights outlined in this Notice, we may ask you to provide us with your username or other Personal Data that may identify you[1].
 

9. Your Responsibilities

You represent that the Personal Data you provide to us is true, accurate, current, and complete. You are required to periodically review and update your Personal Data that we retain about you to ensure that it is always accurate and correct. We will rely on the last updated version of the Personal Data as updated by you. While providing your Personal Data, you agree to ensure not to impersonate another person, and to furnish only such information as is authentic. Further, while providing your Personal Data you agree to ensure not to register a false or frivolous grievance or complaint with us. You also agree to comply with the provisions of all applicable laws, while exercising your rights under this Notice. 

10. Change of Purpose

The Company will only use your Personal Data for the purposes for which the Company has collected the same. If we need to use your Personal Data for an unrelated purpose at any given time, the same shall be notified to you, with the updated purpose and the legal basis which allows us to do so, as may be required under applicable law.

11. Data Retention and Erasure
 

When we process your Personal Data, we ensure that we only process it for as long as necessary to achieve the purposes for which it was collected or till the time it is required to be retained by law after the purpose requirement is over.
 

Even if your Personal Data is deleted, including on account of exercise of the right to erasure, it may be retained within our backups or on archival media for the purpose of audit, legal, tax or regulatory purposes only.
 

The period for which your Personal Data is retained is determined on the basis of -
 

(i) The relationship between Pidilite Group and you.
 

(ii) Legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them).
 

(iii) Whether retention is advisable in light of any existing or potential legal proceedings (such as litigation, government investigations or regulatory considerations).

 

[1] the data fiduciary shall publish on its website or app (i) the details of the means using which a data principal may make a request for the exercise of such rights, and (ii) the particulars, if any, such as the username or other identifier of such a data principal may be required to identify her under its terms of service
 

12. Data Sharing

Your Personal Data may be shared by us with the following:

(i) With third parties:
 

        (a)  Pidilite will only share your Personal Data with third parties for its legitimate business needs which includes order processing, payment collection, website hosting, process payments, research companies, support services, website development.
 

        (b)  Third parties include advertisers, advertising networks, advertising servers, social media networks, analytics companies or other third-parties in connection with marketing, promotional and other offers, as well as product information.

(ii) Business restructuring:

       
        (a) Pidilite may sell or purchase assets, subsidiaries or business units as a part of its development journey. In such transactions, your Personal Data generally is one of the transferred business assets but remains subject to our privacy commitment (unless you consent otherwise).
 

        (b) In case our businesses or substantially all or part of our assets, or assets related to websites are acquired by any entity, your Personal Data will be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the assets to be transferred.
 

        Where any of the above is the case, the transfer of the Personal Data and the data processing takes place only in accordance with applicable laws and is regulated by legal agreements, if applicable.
 

13. Confidentiality and Security Measures
 

You can be assured that your Personal Data is always treated confidentially by Pidilite and other parties that we have contracted with. We adopt reasonable security safeguards including technical and organizational appropriate security control for protection of Personal Data as required
 

In addition to the commitment of our Associates to confidentiality and a careful selection and monitoring of our service providers, we also secure our operating environment adequately.
 

If you suspect any misuse or loss or unauthorized access to your Personal Data, please let us know immediately by contacting us through this link provided in this Notice.

 

14. Social Media

Pidilite Group operates channels, pages, and accounts on some social media sites to inform, assist and engage with employees, vendors, clients/customers, and public at large. We monitor and record comments and posts made on these channels about us to improve our products and services.
 

It is advisable to use official and authorized channel only for communication purposes. Please be aware of communicating with us through publicly accessible social media sites with the following information:
 

• confidential, personal data, including any information regarding your financial situation, bank account details, transactions, etc.
  
  
  
• special categories of personal data meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation and other personal data such as criminal convictions and offences and national identification number; and
  
  
  
• inappropriate, offensive, or insulting information towards individuals.
  
  
  
• transmit any content, data or information that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another's privacy or right of publicity, hateful, or racially, ethnically, or otherwise objectionable.
  
  
  
• Any information that infringes, violates, or impacts the rights including intellectual property rights of others.
   

Pidilite is not responsible for any information posted on those sites other than the information posted by the employees authorized to publicise the information on its behalf. Our responsibility is limited to the utilization of personal data we obtain from these sites for our own purposes


15. Links to third party websites
 

The Company’s website may contain links to and from other websites or applications of third parties. These websites or application will apply different terms to the collection and privacy of your Personal Data, and we do not accept any responsibility or liability for these policies. If you are visiting these websites or applications, we encourage you to read the privacy policy of every website or application you visit.

16. Changes to this Notice

This Notice may undergo changes from time to time. If there are changes in how Pidilite uses your Personal Data, we will use reasonable efforts to notify you by prominently posting on the Company’s websites. The Company encourages you to periodically review this document to know more about the data protection practices of the Company. 

17. Contact Details


For any communication under this Notice & Consent and for any questions, comments, feedback or complaints please contact us on privacycompliance@pidilite.com

18. Consent
 

I have read and understood the Privacy Notice. I hereby give my free, informed and expressed consent to Pidilite Group for collecting, processing, using my personal data for purposes as provided in the notice and relating to the business of Pidilite, its subsidiaries, associates and group companies.

We do not review content that may be uploaded by visitors to the Website on a real-time basis  we may not  accept the contents that have been uploaded nor should it be taken as an endorsement or acceptance by Pidilite  of such contents. Consequently we reserve the right to take down any content for any reason deemed fit by us, including but not limited to such content being illegal, unlawful or in disregard to any laws or practices or in breach of these terms or any contract with  the visitor . Without prejudice to the foregoing you shall indemnify us from and against any and all claims from third parties with regard to the content.

 

Our decision in this context  shall be final and binding . You may notify us of any unlawful, infringing and/or offensive content exchanged, seen, provided or uploaded on to the Website.

We shall in no event be liable for any direct, special, indirect, incidental, consequential (including among other things loss of revenue or profits), punitive, or exemplary, damages of any kind or subject to equitable or injunctive remedies (whether based on breach of contract, tort, negligence, strict liability or otherwise) arising out of access to, or use of this Website, or delay or inability to use this Website, or any information contained in this web site; or the availability and utility of products and services or otherwise

You  shall indemnify Pidilite Industries from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from the your use  of the Website, including without limitation any breach by you of these terms and conditions.

Any legal actions pertaining to this web site shall be commenced within the competent courts in Mumbai to the exclusion of other courts.